TERMS OF BUSINESS STATEMENT
James Armitage & Associates Limited t/a Property Damage Loss Assessors is regulated by the Central Bank of Ireland to undertake insurance distribution in respect of Loss Assessing under the European Union (Insurance Distribution) Regulations 2018. A copy of our Statement of Authorised Status is available on request.
James Armitage & Associates Limited t/a Property Damage Loss Assessors has offices at:
Unit 4, Vision 85, Zone 3, Clonminam Business Park, Portlaoise, Co. Laois R32 F785
M: 087 206 14 11
E: info@pdla.ie
Services Provided
As a Loss Assessor, we provide a professional property damage loss assessing service to our clients. On our client’s behalf, we prepare, manage and negotiate property damage claims and deal with the insurance company liable for the claim or their appointed intermediary or Loss Adjuster.
We also provide Public Loss Assessing (PLA) for Commercial, residential and the industrial sectors.
Statutory Codes
We are subject to the Central Bank of Ireland’s Consumer Protection Code, Minimum Competency Code and Fitness and Probity Standards. These Codes offer protection to consumers and can be found on the Central Bank website at www.centralbank.ie
Remuneration Structure
Our fee is a minimum charge of € 450 + (23% VAT) for all claims with settlement figures from € 0 to € 5,000 and 10% of the settlement figure on all claims above € 5,000. So, if your settlement figure is € 6,000 our fee is 10% of that which is € 600 + (23% VAT). This payment is due when the claim is settled.
We reserve the right to amend this fee should the complexity of the service result in an increase in the time spent in claim negotiation on your behalf. We confirm that any addition to the above percentage fee will be agreed with you in advance of any increased charge being applied.
Our Loss Assessing services will cease to apply during further fee negotiation. Loss Assessing fees are payable directly to our firm ten days from issue of the Insurance Company’s settlement payment.
Complaints Procedure
We have a written complaints procedure for the effective handling of all complaints
- We will acknowledge receipt of your complaint in writing within five working days
- A written update will be issued to you every 20 days by a nominated individual within our firm
- A comprehensive response to your complaint will be issued within 40 days of receipt of your initial complaint
In the event of any failure to resolve your complaint, you may raise this matter with the Financial Services Ombudsman Bureau Tel: 1890 – 88 20 90 enquiries@financialombudsman.ie
Our full Complaints Procedure is available on request
Conflicts of Interest
It is our policy to act in the best interests of our clients and to avoid a conflict of interest when providing services. However, where an unavoidable conflict arises, we will advise you of this in writing before providing any business service and request your written acknowledgment that you are aware of the conflict of interest and still want to proceed.
We have a written policy which sets out the steps that we take to ensure that we avoid or, where this is not possible, mitigate conflicts of interest that may arise in providing services to you.
Duty to Disclose Information
It is your responsibility to provide complete and accurate information when making a claim. Failure to answer questions on the claim form honestly and with reasonable care could invalidate your insurance cover and could mean that all or part of a claim will not be paid.
Failure to Pay Fees for Professional Services
We will exercise our legal right to receive any payments due to us for business services provided in the event of a default in payment.
Data Protection
We are a Data Controller as defined in the Data Protection Act 2018. We collect personal data about you in order to provide the highest standard of service to you and in order to comply with our legal and regulatory obligations. This includes account opening information and any other personal data you provide to us or that we collect or process in the normal course of providing our services.
We take great care with personal data that is provided to us, taking steps to keep it safe, secure and private and to ensure it is used only for legitimate purposes and in accordance with data protection legislation including the 2018 Act and the General Data Protection Regulation 2016.
We may use your personal data for the purposes of:
- Providing the services we have been contracted to provide to you
- Reporting and management information, including quality assurance.
We may share your personal data with:
- Insurance companies, with your consent
- Regulators, law enforcement agencies and any other public bodies we are legally obliged to disclose such information to.
- Service providers of ours who have undertaken to keep such information confidential.
We are obliged to retain personal data for a minimum period of 6 years or such longer period as we are directed to by law. You have the right at any time to request a copy of any ‘personal data’ that we hold about you. You may have other rights in relation to your personal data which apply in certain circumstances and which are described in more detail in our privacy statement. You may request a copy of your personal data by writing to the Data Protection Officer at the address provided in these Terms.
By agreeing to these Terms of Business you acknowledge the processing of your personal data as set out herein.
Investor Compensation Scheme
The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme operated by the Investor Compensation Company Limited (ICCL) and for the payment of compensation to clients:
- If the client is an eligible investor as defined in the Act; and
- If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
- To the extent that the client’s loss is recognised for the purposes of the Act.
We are a member of this compensation scheme. The amount of compensation that you may receive under the compensation scheme is 90% of the net amount you have lost or €20,000; whichever is less. Full details of the Investor Compensation Scheme are available on www.investorcompensation.ie
These Terms of Business are dated July 2025