AI Usage Policy

PDLA utilizes Artificial Intelligence (AI) on this website primarily for enhancing user experience, such as automating responses to frequently asked questions via an assistive chatbot and helping our internal teams draft general informational content. We want to assure you that any AI deployed here is classified as Minimal Risk and is not used for any High-Risk purposes as defined by the EU AI Act.

Our core commitment is transparency: if you interact with an automated system intended to mimic conversation, you will be clearly notified that you are engaging with an AI, not a human representative.

All content on this website, including material assisted by AI tools, undergoes mandatory human review and final verification by our qualified staff before publication. It is crucial to understand that any output from these AI systems is for general informational purposes only and does not constitute professional loss assessment, financial, or legal advice.

For assistance with your specific claim, you must consult directly with a PDLA Loss Assessor. Any personal data collected during interaction with these AI tools is processed strictly in accordance with our GDPR-compliant Privacy Notice.